Refund policy

At Mango Ismailia, we are dedicated to delivering premium fruits sourced directly from our Egyptian farms, handled with the utmost care to preserve freshness, quality, and overall satisfaction.

Quality Guarantee
Every order is carefully selected, packed, and delivered to meet our highest standards. If your order arrives damaged, spoiled, or does not meet expectations, our team is ready to assist.

Reporting an Issue
To ensure proper review:

• Any issue must be reported within 24 hours of delivery
• Clear photo evidence of the product is required
• Requests submitted after 24 hours may not be eligible for review

Resolution Process
Once your request is received and evaluated, we will provide a suitable resolution based on the case. This may include:

• Replacement of affected items
• Store credit
• Partial or full refund

All resolutions are determined at the discretion of Mango Ismailia after reviewing the issue.

Returns Policy
Due to the perishable nature of our products:

• Returns are not accepted after delivery
• Products cannot be exchanged once received

Product Variations
As natural agricultural products, our fruits may vary in size, shape, color, and ripeness. These natural differences are normal and do not qualify as defects or valid reasons for refunds.

Delivery Responsibility
Customers are responsible for:

• Providing accurate delivery details
• Being available to receive the order at the scheduled time

Orders that cannot be delivered due to incorrect information or customer unavailability are not eligible for refund or replacement.

Our Commitment
Your satisfaction is our priority. We are committed to resolving any valid concerns quickly, fairly, and professionally to ensure the best possible experience.